bat33 Privacy Policy
bat33 is committed to keeping your personal information secure — find out how we protect your data.
Introduction and Purpose
bat33 is a trusted online entertainment platform serving users in Bangladesh. It is our ethical and legal responsibility to keep the information you provide us while using our services secure and confidential. This Privacy Policy ("Policy") sets out how bat33 collects, uses, stores, and discloses your personal information.
This Policy applies to all services, websites, and mobile platforms of bat33. By visiting our site or using our services, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our services or contact our support team.
Important Note: This Policy may be updated from time to time. In the event of changes, we will note the new date on this page. For significant changes, we will make every effort to notify you by email.
Table of Contents
Information Collection — What We Collect
We collect various types of information from you when you register on the bat33 platform and use our services. This information is collected solely to provide you with the best possible service.
Personal Identity Information
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Residential address
- Nationality and country information
Financial Information
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Transaction history and amounts
- Deposit and withdrawal records
- Information required to prevent suspicious transactions
User Activity Information
- Gaming history and statistics
- Betting patterns and preferences
- Time spent on site and frequency of visits
- Promotion and bonus usage information
Technical Information
- IP address and device type
- Browser version and operating system
- Cookies and session ID
- Login time and location (geolocation data)
- Referral source and traffic data
How We Collect Information
We collect your information in various ways — directly when you register or log in, when you use our services, and automatically through cookies and similar technologies. In some cases we may also receive information through third-party verification agencies, for purposes such as identity verification or anti-fraud checks.
Purpose of Using Information
bat33 uses collected information only for specific and legitimate purposes. We will never use your information unnecessarily or without your consent.
Account Management
Creating, verifying, and maintaining your user account. Ensuring secure login and confirming your identity.
Service Delivery
Managing gaming services, betting features, and bonus programs. Processing transactions and keeping account balances up to date.
Customer Support
Responding to your complaints and questions. Providing accurate and personalised assistance via 24/7 live chat.
Fraud Prevention
Detecting suspicious transactions, preventing money laundering (AML), and stopping multiple accounts.
Responsible Gaming
Monitoring your gaming patterns to identify harmful behaviour and provide assistance when needed.
Service Improvement
Analysing user experience to improve the quality of our services and develop new features.
With your consent, we may inform you about relevant offers and promotions by email. You can opt out of such communications at any time.
Information Storage and Security
bat33 adopts industry-standard technical and administrative measures to ensure the security of your personal information.
Technical Security
- SSL/TLS encryption — all data transmissions are encrypted
- Encryption at the database level
- Two-Factor Authentication
- Firewall and intrusion detection systems
- Regular security audits and testing
Administrative Security
- Strict access controls — only authorised staff can view data
- Staff privacy training
- Data handling policies and protocols
- Rapid response plan in the event of a security breach
Security Breach: If a security breach occurs that may affect your information, we will notify you as quickly as possible and take the necessary steps.
Please keep in mind that transmitting information over the internet is not completely secure. We make every effort to ensure the highest level of protection, but we cannot guarantee complete security at the transmission stage. It is your responsibility to keep your password confidential and to use a strong password.
Sharing Information with Third Parties
bat33 does not sell or rent your personal information. However, we may share information with third parties in the following limited circumstances:
Payment Processors
Payment gateways such as bKash, Nagad, Rocket, and Upay receive the information necessary to process your transactions. These organisations are governed by their own privacy policies.
Identity Verification Services
To comply with KYC (Know Your Customer) regulations, we work with accredited identity verification agencies. These agencies operate under strict confidentiality agreements.
Game Providers
Game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others may receive limited gaming data to ensure fair play. Information that identifies you personally is not shared with them.
Law Enforcement Agencies
We are required to provide relevant information in response to legal obligations, court orders, or requests from government authorities. In such cases we will provide only the information that is legally required.
All third parties we work with are contractually bound to comply with our data protection standards. They may use the information only for the specified purpose — not for any other purpose.
Cookies and Tracking Technologies
The bat33 website uses cookies and similar tracking technologies to improve your browsing experience and to operate our services.
Types of Cookies
Essential Cookies
Essential for the basic operation of the site — login sessions, security tokens. These cannot be disabled.
Functionality Cookies
Used to remember your preferences and settings, such as language preference and display settings. These personalise your experience.
Analytics Cookies
Help improve our services by analysing how the site is used. The data collected is aggregated and anonymous.
Security Cookies
Help prevent fraud and cyber attacks. Used to detect unusual activity on your account.
Analytics and functionality cookies can be disabled through your browser settings. However, doing so may cause some features of the site to not work properly.
Your Data Rights
bat33 believes you should have control over your own information. You have the following rights:
Right to Access Information
You have the right to know what information we hold about you. You can request a copy of your data by contacting the support team.
Right to Correct Information
If your information is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or directly through the support team.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be restricted, for example if there is a dispute about the accuracy of the data.
Right to Data Portability
You have the right to receive your information in a structured, machine-readable format and to transfer it elsewhere if needed.
Right to Object
You can object to your information being used for specific purposes (such as marketing communications). After your objection, we will stop using your information for that purpose.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.
Children's Privacy Protection
Age Restriction: bat33's services are for users aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21.
If we become aware that a minor has registered for our services, we will immediately close that account and delete all associated information.
If you believe that a minor has accessed our platform, please notify our support team immediately. We take the utmost precautions to protect the safety of families.
Data Retention and Deletion Policy
bat33 stores your personal information only for as long as necessary. Different retention policies apply to different types of data:
Active Accounts
While your account is active, we store all your necessary information. This includes account details, transaction history, and gaming records.
Closed Accounts
Even after an account is closed, we are required to retain certain information for a defined period to comply with legal and regulatory obligations. Financial transaction records are generally kept for a longer period as they fall under Anti-Money Laundering (AML) regulations.
Data Deletion
Once the retention period expires, or upon your request (where legally permissible), we securely delete or anonymize your data so that you can no longer be identified.
International Data Transfers
To operate bat33's services, your data may be stored or processed on servers located in various countries. These countries may have data protection laws that differ from those in Bangladesh.
For any international data transfer, we ensure that appropriate safeguards are in place, such as:
- Data Processing Agreements
- Standard Contractual Clauses
- Encryption and secure transmission protocols
- Assessment of data protection standards in the recipient country
Through these transfers, your privacy rights remain intact and all protections described in this policy continue to apply.
Policy Changes and Updates
bat33 may update this privacy policy from time to time — due to business changes, new services, legal requirements, or technological developments. After any update, a new date will be displayed on this page.
For significant changes, we will notify you at your registered email address or display a prominent notice on the site. Continued use of the service after changes are made will indicate that you have accepted the updated policy.
Note: We recommend that you visit this page regularly and stay familiar with the latest updates.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your data rights, please contact us:
Contact via Email
For any privacy-related requests or questions:
We will try to respond as quickly as possible within business days.
Live Chat Support
For urgent matters, contact our 24/7 live chat support. Our Bengali-speaking support team is always here for you.
24 hours · 7 days a week
This privacy policy should be read together with bat33's other platform policies. For more information, please visit our Terms and Conditions and Responsible Gaming pages.